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We are dedicated to providing our customers with the very best service.

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1 Year Warranty
Satisfaction Guarantee

Warranty information

Dingems warrants all products to be free of defects in material or workmanship under proper use and circumstances for a period of one (1) years from the date of purchase.

If a Dingems product under proper use and circumstances fails due to defects in craftsmanship or materials, within the warranty period of one (1) years from the date of purchase, we will repair or replace the product free of charge.

Be aware that this warranty is limited to the original purchaser only!

For detailed information please see the guidelines below and/or the product specification following the product.

Defective or Wrong Items

If you received the wrong product from us, or if it arrives defective or damaged because of it's transit, please contact us at hi@dingems.com as soon as possible. We will make sure that the situation is resolved for you.

Please note: As a customer, you are responsible for the return shipping costs and we recommend that you use a service with tracking and/or insurance.

(DINGEMS will not be responsible for items lost during return shipping)

Important note:

Damage due to wear and tear, misuse or neglect is not covered under our warranty, but may be repairable for a reasonable fee. Please contact our warranty department if you have any questions.