We ensure that all data is kept secure, we are partnered with the best hosting provider.We guarantee that our website and shop are secured by the most up to date protection.We only allow payments through PayPal which is the safest online payment system available.
Because we do our best to find the best priced suppliers and try to offer our products below the price of our competitors. If you find it for less elsewhere, give us a heads up and contact us! Unless its a unique piece or one of our own brands of course.
Do not store your jewelry in the bathroom, as the consistent moisture and humidity will tarnish your jewelry. Keep your jewelry items in a place such as your bedroom where proper ventilation and normal air conditions are present. This includes avoiding prolonged exposure to extreme heat.
Plating is much more delicate than pure metals such as solid gold and sterling silver. Clean your items often to maintain shine and remove the sweat and dirt that will accumulate with average wear. Use a lightly damp cloth, and gently wipe down your item, use a clean towel to dry. To clean chains and necklaces, hold the piece by the clasp, do not tug at the chain to avoid rupturing the clasp. For jewelry that contains rhinestones, crystals, or stones, wipe the item gently, do not rub. Make sure to be careful around the corners or prongs that can catch on to your towel and damage or break loose one of your stones.
We do everything possible before shipping to make sure any extra fees are prevented. In the unfortunate circumstances when it does happen DINGEMS cannot be held responsible for any custom charges made in your country.