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Returns & Exchanges

Thanks for shopping DINGEMS products!

Customer service is very important to DINGEMS!


Questions?

We are here to help. Get in touch with us here. 

or via the CHAT in the right bottom corner.

or e-mail us at hi@dingems.com.


We are dedicated to providing our customers with the very best service.


Returns & Exchanges


Returns are accepted within 14 days of receiving your package. We ONLY accept returns for items that have not been worn, altered, washed, or damaged. Please pack and ship the items you wish to return with all tags attached.

Returns can be issued Store Credit or Money Refund or you may also exchange it for another size or item of equal or lesser value. Store Credit issued has no expiry date, and you may use it at anytime you want.

Please note that shipping costs are expenses incurred during product returns. Express shipping costs are non-refundable and will not be reimbursed to customers who have paid for this extra service.      

Please note: As a customer, you are responsible for the return shipping costs and we recommend that you use a service with tracking and/or insurance.

(DINGEMS will not be responsible for items lost during return shipping)

To ensure speedy service, please have the following information ready when you email us at hi@dingems.com

  • Your order number
  • Product name of the item you wish to return
  • The RMA number from the Return Merchandise Form (click here)
Your return will be inspected once we have received it, we will notify you that we have received the item. After inspection we will notify you if your refund is approved.
When approved, the chosen refund option will be processed and the credits will automatically be applied to your initial method of payment or store wallet. 


Defective or Wrong Items


If you received the wrong product from us, or if it arrives defective or damaged because of it's transit, please contact us at hi@dingems.com as soon as possible. We will make sure that the situation is resolved for you.

Please note: As a customer, you are responsible for the return shipping costs and we recommend that you use a service with tracking and/or insurance.

(DINGEMS will not be responsible for items lost during return shipping)

 

Missing item(s) 


If you receive a package and it does not include all items, please do not worry. Sometimes items are shipped separately due to weight restrictions/ coming from a difference warehouse.

Simply email us at hi@dingems.com with your order number and item(s) received, and we will get back to you as soon as we can.